Questions we are generally asked, if your question isn't answered here please contact us and we will be happy to help.
How is my order delivered?
Deliveries are made via Royal Mail, Parcel Force or DHL depending on size and weight. Pricing and timescales will depend on each individual order. A tracking facility is available on all orders. Standard delivery is 2-3 working days.
What payment methods do you accept?
We accept the following credit and debit cards: Visa, Visa Debit, Visa Electron, MasterCard, Solo, Maestro and PayPal for online payments. We also accept other payment methods for offline ordering, please contact us for details.
How can I contact you to discuss a bespoke order or to receive a free quote?
Please contact us through our contact page.
Can I order by telephone/email?
Sure, get in touch through the contact page.
Can you ship my order to an alternative address?
Yes, you can save a number of shipping addresses to your account which you can select during the checkout process. See the your account page to add additional shipping addresses.
How do I update my account information?
You can edit all your information stored about you and your saved addresses through the your account page.
Yes, please contact us, we will need to verify you are the owner of the account and we will reset your login details.
How should I prepare my artwork?
Please use our artwork guidelines page and templates page to ensure you have designed your artwork to take account of our printing requirements which are clearly displayed on the template. We will contact you if we are having trouble printing your artwork.
Can you design my artwork for me?
Yes simply add the products you wish to order to your shopping basket, on the upload artwork page you will see an option for our artwork design service where you can type a description of the artwork you wish to be designed. We will then get back to you with a free quote for designing your artwork.
Can you send a digital PDF proof of my artwork before you go to print?
Yes, but you must request this, simply place your order and then contact us to let us know you would like a proof.
I have a discount code, how do I redeem it?
Once you have added products to your shopping basket enter the code into the discount code input box and click apply. The discount will be subtracted from your order total.
I have a private discount setup on my account how do I redeem it on my orders?
If we have setup a private discount for your account you simply order as normal, upon viewing your shopping basket you will see your discount entitlement subtracted from the order total.
How do I opt out of your email campaigns?
Simply click the unsubscribe link in the footer of the email.
How do I remove my account?
Please contact us and we will ensure your account is removed and your information is deleted.
Where can I find your Terms & Conditions/Privacy Policy?
You can read our terms & conditions and privacy policy, you will be asked to agree to these documents when creating an account.
How is my order delivered?
Deliveries are made via Royal Mail, Parcel Force or DHL depending on size and weight. Pricing and timescales will depend on each individual order. A tracking facility is available on all orders. Standard delivery is 2-3 working days.
What payment methods do you accept?
We accept the following credit and debit cards: Visa, Visa Debit, Visa Electron, MasterCard, Solo, Maestro and PayPal for online payments. We also accept other payment methods for offline ordering, please contact us for details.
How can I contact you to discuss a bespoke order or to receive a free quote?
Please contact us through our contact page.
Can I order by telephone/email?
Sure, get in touch through the contact page.
Can you ship my order to an alternative address?
Yes, you can save a number of shipping addresses to your account which you can select during the checkout process. See the your account page to add additional shipping addresses.
How do I update my account information?
You can edit all your information stored about you and your saved addresses through the your account page.
I have forgotten my account details, can you send me my details?
Yes, please contact us, we will need to verify you are the owner of the account and we will reset your login details.
How should I prepare my artwork?
Please use our artwork guidelines page and templates page to ensure you have designed your artwork to take account of our printing requirements which are clearly displayed on the template. We will contact you if we are having trouble printing your artwork.
Can you design my artwork for me?
Yes simply add the products you wish to order to your shopping basket, on the upload artwork page you will see an option for our artwork design service where you can type a description of the artwork you wish to be designed. We will then get back to you with a free quote for designing your artwork.
Can you send a digital PDF proof of my artwork before you go to print?
Yes, but you must request this, simply place your order and then contact us to let us know you would like a proof.
I have a discount code, how do I redeem it?
Once you have added products to your shopping basket enter the code into the discount code input box and click apply. The discount will be subtracted from your order total.
I have a private discount setup on my account how do I redeem it on my orders?
If we have setup a private discount for your account you simply order as normal, upon viewing your shopping basket you will see your discount entitlement subtracted from the order total.
How do I opt out of your email campaigns?
Simply click the unsubscribe link in the footer of the email.
How do I remove my account?
Please contact us and we will ensure your account is removed and your information is deleted.
Where can I find your Terms & Conditions/Privacy Policy?
You can read our terms & conditions and privacy policy, you will be asked to agree to these documents when creating an account.
